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BE A CORPORATE DIPLOMAT!

CGBP
Wednesday, 19 JUNE 2013 * 9:00AM to 5:00PM
THE PENINSULA MANILA, MAKATI CITY, PHILIPPINES

Protocol is the universal language of diplomacy. If you know it, you can handle any type of person in all kinds of situation.

It is extremely useful in any kind of setting such as local or international transactions, dealing with government or corporate VIPs, handling all types of events including product launches, signing ceremonies, ribbon-cutting, conferences, business meetings, planning sessions, social and office events and many more!

Gain a mark of distinction as a corporate diplomat. Attend our one-day program and we will teach you how to apply and master the practice of protocol to business and everyday life. Whether you are in marketing or management, the personal assistant, the spouse or the boss, this is applicable, even in chatting with your in-laws.

Enhance your global competitiveness. Know your protocol, be the master of any situation and stand out from the rest.

   Who Should Attend:

     • Company Owners and the Board
     • Businessmen & Entrepreneurs
     • Management and its Officers
     • Government Officials
     • International Traders
     • Expatriates & Spouses
     • Event Organizers
     • Negotiators and Consultants
     • Restaurant Owners & Hoteliers
     • HR and Medical Practitioners
     • Those in the Tourism & Service
       Industry
     • School Owners & Officials
     • Students & others interested in
       mastering protocol & diplomacy

Lecturers:

Ambassador Jose Abeto Zaide (Ret) – Former chief of protocol, Department of Foreign Affairs. As a career diplomat, he has 40 years of solid experience in diplomacy and foreign affairs. He was assigned as Ambassador to the Federal Republic of Germany, Austria, Slovenia, Croatia and France. He was also the permanent representative to the International Organizations in Vienna. His foreign postings include Moscow, Brussels, New Delhi, Bonn, and Hamburg in various capacities as a diplomat.

Ruy Y. Moreno – managing partner, Arthur Andersen Vietnam (1990-2000); first honorary consul general of the Philippines in Ho Chi Minh City (1995-2000); VP, RCBC (2001-2007); director for operations, private sector-National Competitiveness Council (2007-present); chairman, Philippine-Myanmar Business Council (2007-present); executive director, ICC Philippines (2009-present); vice-chairman, Center for Global Best Practices. Recipient, Ho Chi Minh award given by Vietnamese government.

Rizabel Cloma-Santos – President of PMI Colleges. She will discuss “Protocol of the Spouse”, being the wife of a former chief of protocol of Malacañang and the current ambassador to Vietnam.

   Limited Seats Only, Pre-Registration Required

   REGISTER NOW
   Avail of Early Bird and
   Group DISCOUNTS


   Seminar Investment is P8,480
   inclusive of Meals, Resource Kit, &
   Certificate of Attendance

   Contact Person: Camille Jonas
   Manila lines (+632) 556-8968 or 69
   Manila Telefax (+632) 842-7148 or 59
   Cebu lines (+63 32) 512-3106 or 07
    Email: camille@cgbp.org
    Check: http://www.cgbp.org
Business World Online International Chamber of Commerce Tri-ISys Forbes College



Best Practices in Business Protocol

The Peninsula Manila, Makati City, Philippines
9:00am to 5:00pm, Wednesday, June 19, 2013

Course Outline



1.   Overview of Protocol
      a. Definition of Protocol
      b. Relevance to Protocol to Businessmen and Professionals
      c. Sources of Protocol

2.   Precedence and Its Usefulness In Transactions and Events
      - Business
      - Government

3.   Protocol of the Flag
      a. How it should be placed and used whether on a flagpole, set on wall or vehicle
      b. Position of Filipino flag vs. other flags
          - height, position facing the audience, i.e., right side, left side, etc.
      c. Philippine National Anthem vs. national anthems of foreign countries
          - Which one is played first (in the Philippines, in Philippine functions overseas)
      d. Filipino ambassadors/other embassy officials vs. other foreign embassies
          – placement in reception line when host is business leader

4.   Protocol of Introductions and Forms of Address

5.   Protocol of Social Graces and Etiquette
      a. Protocol of greetings and international practices
      b. Behavior in public places

6.   Protocol of Handling of Government Officials, Businessmen and other VIPs
      - Receiving, entertaining, farewell and all points in between

      a. Chief of State, Cabinet Officials, Military Officers, Members of the Clergy
      b. VIP Politicians: Governors, Congressmen, Mayors, and others
      c. Visiting CEOs and Other Businessmen, and their Business Team
      d. Handling Family members

7.   Protocol of Security (Post 9/11)

8.   Protocol of Business Meetings and Entertaining
      - Power breakfast, tea or coffee (morning, afternoon, high tea); lunch, dinner
      - Table settings, seating arrangements, food and dietary restrictions
      - Telephone and mobile phone etiquette
      - Settling bills, (giving and receiving) gifts, sending thank-yous

9.   Protocol for the Spouses and Children of VIPs

10. Protocol of School Visits (as a Visitor or a Host Institution)

11. Protocol of Arrival Ceremonies and Greetings (Local and International Practices)
      - Giving of flowers, bouquets, garlands, and other welcome gifts
      - Protocol of the business card
      - Protocol of the red carpet
      - Protocol car plates
      - Protocol of bodyguards, special assistants, and drivers of VIPs
      - Protocol of Shaking Hands, Beso-Beso and others

12. Protocol of Seating or Standing Arrangements

13. Protocol of Important Events and Ceremonies
      - Time capsule
      - Ribbon-cutting
      - Contract-signing/MOA (e.g. – movement of documents, etc.)
      - Product launches and business openings
      - Factory and office visits
      - Company anniversaries and office parties
      - Funerals
      - Conferences
      - Stockholder’s and Board Meetings
      - Arrangements for photo ops

14. Press Conferences and Product Launches
      - Who to invite
      - Press kit
      - Sitting arrangements
      - Sequence of presentations

15. Protocol for Marketing Officers that Decision-Makers Must Know

16. Protocol of Special Situations
      - Door, elevator, ground floor, lobby, car, helicopter, airplane

17. Protocol When Travelling with Superiors, Co-workers, Subordinates, Peers

18. Protocol of Handling Uninvited Guests

19. Protocol of Official Communications and Invitations
      a. Sending an invitation - RSVPs
      b. Writing in response to letters/ invitations
      c. Handling electronic communications (Facebook, etc.)
      d. Importance of correct name, address, no typo errors

20. Protocol in the Workplace (including language, jokes, etc.)

21. DFA and Philippine Missions and Assistance to be Provided, including Limitations

22. Privileges and Immunities (if any) of Businessmen Overseas
      a. Tourists or those working overseas – what to expect from the Philippine Embassy
      b. Filipino associations and interacting with expatriate Filipino businessmen (advantages/disadvantages)
          – perspective of a diplomat and perspective of businessman

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SEMINAR FEE PER PERSON: P 8,480 (Fee covers Meals, Resource Kit, Certificate of Attendance)

GET AS MUCH AS 15% DISCOUNT! AVAIL OF ANY OR ALL OF THE FOLLOWING:

Less 5% for early registrants (on registrations made on or before May 19, 2013)
Less 5% for early payment (if made on or before June 9, 2013)
Less 5% for group registration (minimum of 3 participants)

REGISTER NOW to avail of Early Bird and Group DISCOUNTS
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Share |
Download: Flyer - Black&White (.PDF 343kb)
                         Course Outline (.PDF 355kb)